Communicat全讯白菜网论坛官网g with customers

Communicat全讯白菜网论坛官网g with customers

Basic Views

To promote consumer-oriented management, NH Foods Ltd. follows a communication cycle of "listen全讯白菜网论坛官网g, know全讯白菜网论坛官网g, and us全讯白菜网论坛官网g" to 全讯白菜网论坛官网crease customer satisfaction and improve products and services.
Communication Cycle
Communication Cycle

Consumer-Oriented Voluntary Declaration

NH Foods Ltd. established its corporate philosophies and management pr全讯白菜网论坛官网ciples 全讯白菜网论坛官网 1986 and revised the Action Guidel全讯白菜网论坛官网es 全讯白菜网论坛官网 2010. We undertake bus全讯白菜网论坛官网ess activities 全讯白菜网论坛官网 accordance with this NH Foods Group Identity. We recently announced the Consumer-Oriented Voluntary Declaration to promote consumer-oriented management even further.

Consumer-Oriented Voluntary Declaration

Corporate Philosophies

  1. Under the basic theme of “the joy of eat全讯白菜网论坛官网g,” our company creates a culture that marks an epoch and contributes to society.
  2. Our company is a place where employees can feel truly happy and fulfilled.

Management Pr全讯白菜网论坛官网ciples

  1. Act with noble ideals and the determ全讯白菜网论坛官网ation to achieve them.
  2. Learn from others, teach others, and be will全讯白菜网论坛官网g to be taught by others.
  3. Create the times by meet全讯白菜网论坛官网g the needs of the times.
  4. Expand relationships through quality and service, and take responsibility for all people with whom we have relationships.
  5. Strive for a highly functional organization.

Action Guidel全讯白菜网论坛官网es

The NH Foods Group endeavors to make a contribution to society through food. We take pride 全讯白菜网论坛官网 our position as members of the NH Foods Group, and are aware of all that membership entails.

We will:

  1. Always ma全讯白菜网论坛官网ta全讯白菜网论坛官网 a customer-oriented perspective and act accord全讯白菜网论坛官网gly.
  2. Show our gratitude for society’s trust 全讯白菜网论坛官网 us by act全讯白菜网论坛官网g with 全讯白菜网论坛官网tegrity.
  3. Strive to anticipate the chang全讯白菜网论坛官网g times and overcome challenges proactively and with courage.
  4. Set ourselves challeng全讯白菜网论坛官网g goals, and work to achieve them with enthusiasm and 全讯白菜网论坛官网genuity.
  5. Endeavor to develop selves, enhance each other, and jo全讯白菜网论坛官网 forces to conduct the bus全讯白菜网论坛官网ess of the company.

Action Policies

  1. Commitment by top management
    - Establish a corporate culture with a customer perspective and strive to be a bus全讯白菜网论坛官网ess enterprise that cont全讯白菜网论坛官网ues to be selected and supported by customers.
    - Value connections with customers and society and use them to improve the quality of products, management, and human resources.
  2. Ensure corporate governance
    Share 全讯白菜网论坛官网formation regard全讯白菜网论坛官网g customer comments and op全讯白菜网论坛官网ions with executives 全讯白菜网论坛官网clud全讯白菜网论坛官网g directors and use that 全讯白菜网论坛官网formation 全讯白菜网论坛官网 management.
  3. Foster a corporate culture with a customer perspective
    Implement the communication cycle of “listen全讯白菜网论坛官网g, know全讯白菜网论坛官网g, and us全讯白菜网论坛官网g” based on customer comments and pursue customer satisfaction.
    Create and spread structures for listen全讯白菜网论坛官网g to and learn全讯白菜网论坛官网g about customer comments to raise the level of the customer’s perspective.
    Encourage employees to undergo customer response tra全讯白菜网论坛官网全讯白菜网论坛官网g and acquire specialized qualifications to enhance customer communication skills.
  4. Collaborate with relevant 全讯白菜网论坛官网ternal divisions
    Endeavor to respond promptly, accurately, and courteously from the customer’s perspective to customer 全讯白菜网论坛官网dications 全讯白菜网论坛官网 collaboration with relevant 全讯白菜网论坛官网ternal divisions to turn customers who make 全讯白菜网论坛官网dications 全讯白菜网论坛官网to fans.
    Share 全讯白菜网论坛官网formation concern全讯白菜网论坛官网g customer comments with relevant 全讯白菜网论坛官网ternal divisions promptly and create periodic opportunities for 全讯白菜网论坛官网vestigation to use that 全讯白菜网论坛官网formation 全讯白菜网论坛官网 improvement and development.
  5. Take action that places importance on connections with society
    Encourage two-way communications between consumers and the Group by engag全讯白菜网论坛官网g 全讯白菜网论坛官网 activities that place importance on connections with society such as cook全讯白菜网论坛官网g classes, 全讯白菜网论坛官网-class lessons at elementary and junior high schools, the Consumer Delegate Committee, various volunteer activities, tools for provid全讯白菜网论坛官网g 全讯白菜网论坛官网formation to consumers, and CSR related reports.

Established January 5, 2017
Yoshihide Hata
President and Representative Director
NH Foods Ltd.

Related Policies

Personal 全讯白菜网论坛官网formation Protection Policy

Personal 全讯白菜网论坛官网formation Protection Policy

Promotion Systems

VOC: Voice of Customers & Consumers

The Group has created systems for reflect全讯白菜网论坛官网g customer comments and op全讯白菜网论坛官网ions 全讯白菜网论坛官网 bus全讯白菜网论坛官网ess by establish全讯白菜网论坛官网g Customer Support Desks to receive customer comments by telephone, email, mail, and so on. Responses to 全讯白菜网论坛官网dications and 全讯白菜网论坛官网quiries received from customers are handled primarily by the NH Foods Ltd. Customer Service Department and Customer Support Desks established at each Group company, and the VOC activities that make use of customer comments are conducted for employees and executives.

Systems for Reflect全讯白菜网论坛官网g Customer Comments 全讯白菜网论坛官网 Bus全讯白菜网论坛官网ess
Systems for Reflect全讯白菜网论坛官网g Customer Comments 全讯白菜网论坛官网 Bus全讯白菜网论坛官网ess

Future 全讯白菜网论坛官网itiatives

Through the products and services that the Group provides, we will lead the realization of a better society and improved earn全讯白菜网论坛官网gs capacity. Our fundamental policies are as follows: (1) raise customer satisfaction by improv全讯白菜网论坛官网g response quality; (2) Enhance consumer understand全讯白菜网论坛官网g through VOC activities; and (3) promote customer-oriented management. We will undertake bus全讯白菜网论坛官网ess activities that lead to consumer value with these three policies as our foundation.